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Wedding Planners

Fakenham wedding planner cancels with six days to go

7:15 a.m. Might 29, 2022

Up to date:
11:30 am June 30, 2022

A marriage planner canceled the marriage of an £11,000 bride simply six days earlier than the occasion and the couple are nonetheless ready to get most of their a reimbursement.

Sandie Chivers, who runs Fakenham-based Model and Pleasure Occasions, is now in correspondence with not less than 18 {couples} who she owes refunds after unexpectedly ending her poorly-rated enterprise final month.

Chivers, 30, who was the topic of stories earlier this 12 months when the primary complaints surfaced, instructed this newspaper she was affected by a tumor and can be paying off her debt.

Nonetheless, bride Megan Greenaway has questioned why her final fee of £10,000, made on the finish of March, couldn’t be refunded when the marriage was canceled in mid-April. She says she did not get any clear solutions.

Megan, 28, was shocked when she and husband-to-be Jordan, 26, acquired the bombshell information late final night time, lower than per week earlier than their massive day.

The e-mail associated to Chivers’ well being and stated the shop was closing. It included a type to request a refund however made no reference to Megan’s marriage.

Megan stated: “We paid them for the marquee, generator, bogs, tables, chairs, cutlery, crockery, tablecloths, napkins, you identify it.

“She was to offer the picture sales space, dance ground and welcome indicators.

“She stated she labored carefully with a florist for a very good deal, so the value included flowers, and he or she stated her sister is a chef and he or she’s a part of the household enterprise and he or she would cook dinner the three-course marriage ceremony breakfast.”

Megan made a down fee in December 2020 when the corporate was nonetheless Mason Nice Occasion Co, paid the ultimate fee in March 2022, and exchanged dozens of emails with Chivers in between.

Megan stated: “Each few months I’d ship her concepts, Pinterest boards and stuff like that.

“We had organized a gathering for her to come back down – we dwell close to Henley – and there have been two or three events the place she canceled and stated she had Covid. We began to fret.

Megan Oakey and Jordan Greenaway met via Younger Farmers. He proposed in December 2020 they usually paid a deposit to Model & Pleasure in January 2021
– Credit score: Offered

“At one level I requested her if you wish to confuse us, let’s simply cancel as a result of on the finish of the day it is my marriage ceremony, and he or she stated, ‘No, no, every part’s tremendous’.”

“Even as much as three weeks earlier than the marriage I used to be sending stuff. I had confirmed the ultimate menu selections, ordered excessive chairs and he or she had stated, ‘Superb, no downside’, then I received that electronic mail at twenty to 10 on the Sunday earlier than the marriage.”

The couple, each farmers, have been shocked.

“We each sat there in full disbelief after which the shock got here.

“I stated to Jordan, ‘We’re getting married in 5 days, what on earth are we going to do?'”

Someway, the couple, who met via Younger Farmers, managed to save lots of their marriage ceremony with great assist from buddies, household, and some contractors.

The reception was held at a good friend’s farm outdoors Henley-on-Thames – the place it was initially scheduled to happen – and an area marquee firm helped the couple discover marriage ceremony suppliers and supply the naked bones wanted to entertain 90 visitors few days prematurely.

Greenaway Wedding

The couple managed to salvage their massive day however nonetheless have not acquired a full refund from Chivers
– Credit score: Offered

“They have been superb, so have been our buddies, and naturally we had a beautiful day on the finish,” Megan stated, “however it’s been such a very tense week and we nonetheless haven’t got our a reimbursement or any actual clarification. ”

9 of Model and Pleasure’s final ten on-line opinions have earned the corporate a one-star ranking on Google, with reviewers reporting poor service, final minute disappointments and no refunds.

Ms Chivers issued a £2,000 refund to the Greenaways 5 weeks in the past. Talking to the EDP on Thursday, she stated she had each proper to liquidate her firm and promised everybody would obtain a full refund.

Sandie Chivers

Sandie Chivers in her bridal store in Fakenham
– Credit score: Danielle Booden

She stated: “I closed the store. That is in line with the regulation. After the trolling I acquired after the final article I had no alternative however to shut my store.”

She stated she is promoting stock from her occasions enterprise with a purpose to situation refunds, stressing that the Fakenham marriage ceremony gown store of which she is director has “nothing to do with” her marriage ceremony planning enterprise.

When she opened the shop, she instructed EDV that it was an enlargement of her occasions enterprise.

Chivers did not say what occurred to the £10,000 Greenways paid her on the finish of March, or why her cash was not in Model and Pleasure Occasions’ enterprise account to be refunded.

If you’re owed cash after coping with Sandie Chivers or Lee Mason of Model & Pleasure Occasions, please contact Joel Adams on [email protected]


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