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Inland Empire couple pleads for $ 4K refund on rental home after forced to cancel wedding – CBS Los Angeles

MONTCLAIR (CBSLA) – An Inland Empire couple thought their marriage ceremony day was going to be a dream come true, but it surely rapidly was a nightmare when the coronavirus pandemic pressured widespread cancellations.

The couple thought they discovered the proper location for his or her summer season marriage ceremony once they clicked on the submit for an attractive property with a saltwater pool for 22 folks in Murrieta.

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“My entire jap household got here to the marriage and we thought we may all keep on this home collectively,” mentioned bride Nicole Hill.

Hill, a well being care employee, and her legislation enforcement fiancé Joseph have been collectively for 10 years. They have been finest pals in highschool and booked the property for a season that meant one thing to each of them.

“Memorial Day is particular to us,” mentioned Hill. “It is the time of yr we met.”

Since stays in trip houses are at present prohibited, the reservation has been canceled because of the pandemic. Nonetheless, the property proprietor refused to reimburse the $ 4,000 safety deposit on the property.

“She jogged my memory of her no-refund coverage,” Hill mentioned.

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Hill made the reservation by way of VRBO however paid the proprietor by way of PayPal, which is why VRBO mentioned she could not refund her cash.

VRBO’s COVID-19 coverage states that householders and property managers have been requested to supply credit score for a versatile keep throughout the subsequent yr. And if vacationers are unwilling to simply accept a credit score, VRBO suggested companions to supply no less than a 50% refund for the canceled keep.

When CBS Los Angeles reached out to the Murrieta property proprietor, she mentioned partially that she did not want to supply Hill any new days, “however I am a pleasant particular person and that is my coverage, though she clearly says no to cancellations when reserving . “

The proprietor mentioned Hill may e book the area for someday subsequent yr and would use all of her cash on the brand new dates.

“We work exhausting for our cash,” mentioned Hill. “That was out of our management.”

Hill and her fiancé mentioned they felt it was the proprietor’s management to point out them a bit compassion given the state of affairs.

“I might hope that you’d discover it in your coronary heart to offer us our a refund,” mentioned Hill.

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Hill mentioned since her household needed to cancel all journey plans too, she wasn’t positive when the couple may get everybody again collectively for a marriage.


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