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“My wedding planner canceled six days before my big day”

A marriage planner canceled the marriage of an £11,000 bride simply six days earlier than the occasion and the couple are nonetheless ready to get most of their a reimbursement.

Sandie Chivers, who runs Fakenham-based Type and Pleasure Occasions, is now in correspondence with at the very least 18 {couples} who she owes refunds after unexpectedly ending her poorly-rated enterprise final month.

Chivers, 30, who was the topic of reviews earlier this yr when the primary complaints surfaced, advised this newspaper she was affected by a tumor and can be paying off her debt.

Nevertheless, bride Megan Greenaway has questioned why her final fee of £10,000, made on the finish of March, couldn’t be refunded when the marriage was canceled in mid-April. She says she did not get any clear solutions.

Megan, 28, was shocked when she and husband-to-be Jordan, 26, obtained the bombshell information late final evening, lower than every week earlier than their massive day.

The e-mail associated to Chivers’ well being and mentioned the shop was closing. It included a type to request a refund however made no reference to Megan’s marriage.

Megan mentioned: “We paid them for the marquee, generator, bogs, tables, chairs, cutlery, crockery, tablecloths, napkins, you title it.

“She was to supply the photograph sales space, dance ground and welcome indicators.

“She mentioned she labored intently with a florist for a great deal, so the worth included flowers, and she or he mentioned her sister is a chef and she or he’s a part of the household enterprise and she or he would prepare dinner the three-course wedding ceremony breakfast.”

Megan made a down fee in December 2020 when the corporate was nonetheless Mason Nice Occasion Co, paid the ultimate fee in March 2022, and exchanged dozens of emails with Chivers in between.

Megan mentioned: “Each few months I might ship her concepts, Pinterest boards and stuff like that.

“We had organized a gathering for her to come back down – we reside close to Henley – and there have been two or three events the place she canceled and mentioned she had Covid. We began to fret.

Eastern Daily Press: Megan Oakey and Jordan Greenaway met through Young Farmers.  He proposed in December 2020 and they paid a deposit to Style & Joy in January 2021Megan Oakey and Jordan Greenaway met by way of Younger Farmers. He proposed in December 2020 and so they paid a deposit to Type & Pleasure in January 2021 (Picture: Delivered)

“At one level I requested her if you wish to confuse us, let’s simply cancel as a result of on the finish of the day it is my wedding ceremony, and she or he mentioned, ‘No, no, every part’s high-quality’.”

“Even as much as three weeks earlier than the marriage I used to be sending stuff. I had confirmed the ultimate menu decisions, ordered excessive chairs and she or he had mentioned, ‘Fantastic, no downside’, then I bought that e-mail at twenty to 10 on the Sunday earlier than the marriage.”

The couple, each farmers, had been shocked.

“We each sat there in full disbelief after which the shock got here.

“I mentioned to Jordan, ‘We’re getting married in 5 days, what on earth are we going to do?'”

In some way, the couple, who met by way of Younger Farmers, managed to save lots of their wedding ceremony with super assist from mates, household, and some contractors.

The reception was held at a good friend’s farm exterior Henley-on-Thames – the place it was initially scheduled to happen – and an area marquee firm helped the couple discover wedding ceremony suppliers and supply the naked bones wanted to entertain 90 company few days prematurely.

Eastern Daily Press: The couple managed to salvage their big day but still haven't received a full refund from ChiversThe couple managed to salvage their massive day however nonetheless have not obtained a full refund from Chivers (Picture: Delivered)

“They had been wonderful, so had been our mates, and naturally we had a beautiful day on the finish,” Megan mentioned, “however it’s been such a really hectic week and we nonetheless do not have our a reimbursement or any actual rationalization. ”

9 of Type and Pleasure’s final ten on-line opinions have earned the corporate a one-star ranking on Google, with reviewers reporting poor service, final minute disappointments and no refunds.

Ms Chivers issued a £2,000 refund to the Greenaways 5 weeks in the past. Chatting with the EDP on Thursday, she mentioned she had each proper to liquidate her firm and promised everybody would obtain a full refund.

She mentioned: “I closed the store. That is in response to the regulation. After the trolling I obtained after the final article I had no selection however to shut my store.”

She mentioned she is promoting stock from her occasions enterprise in an effort to challenge refunds, stressing that the Fakenham wedding ceremony costume store of which she is director has “nothing to do with” her wedding ceremony planning enterprise.

When she opened the shop, she advised EDV that it was an growth of her occasions enterprise.

Chivers did not say what occurred to the £10,000 Greenways paid her on the finish of March, or why her cash was not in Type and Pleasure Occasions’ enterprise account to be refunded.

In case you are owed cash after coping with Sandie Chivers or Lee Mason of Type & Pleasure Occasions, please contact Joel Adams on [email protected]

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